Every interaction with a customer or prospect offers opportunities for collecting insights.
By Pamela Parker
While many expected the work-from-home revolution sparked by COVID-19 to result in higher- than-usual traffic on the internet, what has come as something of a surprise is the dramatic increase in the volume of voice calls. In late March, Verizon reported that its network was seeing more than double the number of phone calls each day (800 million wireless calls) as it sees on a typical Mother's Day - its highest Sunday of the year for call volume.
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