911 vendor Intrado takes responsibility for widespread outage [telecom]

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By Colin Wood

A 911 service outage that affected 14 states for more than an hour Monday evening was caused by a networking misconfiguration at the technology firm Intrado, the company told StateScoop.

The incident marks the latest in a series of outages in recent years that can be traced back to mistakes at Intrado, which acts as a subcontractor for larger companies that operate the nation's telecommunications infrastructure. This most recent incident has captured the attention of federal officials and could prompt reform in public safety regulations.