Problem sending and receiving e-mail from BlackBerry devices appears to be limited to North America
By John Blau, IDG News Service
April 18, 2007
The BlackBerry wireless e-mail service from Research In Motion appears to have suffered a widespread outage starting Tuesday evening in the U.S.
Customers on the BlackBerry Forums discussion board complained of having no service starting at about 5.15 p.m. Pacific Time on Tuesday.
Callers to the BlackBerry U.S. technical support line were still greeted with the following message early Wednesday morning: "We are currently experiencing a service interruption that is causing delays in sending or receiving messages. We apologize for the inconvenience and will provide updates as soon as they become available."
New York television news channel NewsChannel4 reported Tuesday night that the problem affected "all users in the Western hemisphere."
However, comments from operators in Asia and Europe, as well as postings to the BlackBerry Forums, suggested that the problem may be limited to North America.