We are running Keri Doors 4.3 and are having trouble with the Attendance Detail reporting. Our configuration utilizes a controller for two access readers on two different doors. One of the readers are coded Reader Type - In, and the other is coded as Reader Type - Out. The report picks up reads from one of the doors on occasion; however, in most cases the program doesn't record any access at all on either of the doors--both in or out.
Can the problem be the result of an incorrect setting in the software, or is it in the hardware? Could it be a faulty board? Or perhaps it might be the result of a faulty Controller?
Any other ideas and/or solutions would be extremely helpful.
Rafi Hecht Dynamic Diamond