Need Help with MICS / PRI / NAM


I've never sought tech support via this ng, although I've read it quite a bit. A former sales rep of mine emailed me today regarding a problem she is having with an Norstar MICS customer. Her words:

"We just installed 7.0 software [on an MICS] and upgraded to PRI. Now the PARTNERS [in the company], when you dial their DID number, it rings their phone then forwards to the Auto Attendant instead of the mailbox. The voice mail is a fiber NAM"

I know this isn't much info, but does this ring a bell to anyone who might be able to point me toward some troubleshooting measures? I've got a technician who is relatively capable on the Norstar. He will be back in town in a couple of days. I would like to have some ideas for him to perhaps shorten the process.

thank you,


Reply to
Loading thread data ...

target line prime ext same as did number

Reply to
KenW Forums website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.