If you have a customer that wants special functionality out of a BCM or Norstar and you are unable to to provide it, we may be able to do it with Computer Telephony Software. Our software engine connects to a BCM (LAN CTE) or Norstar (CTA100) allowing it to control telephone operations and provide some funtionality that may otherwise not be possible from the system itself. We can do alomst any software customization related to controlling calls, telephone text messages, soft key options etc. If your not sure, give us a call and we can let you know. Call ConverTec at 1-877-937-8228 or email: snipped-for-privacy@convertecinc.com