SoftKeyItem XML Tag for IP Phones non-functional?

I have 7960 phones updated to the latest firmware (POS3-08-2-00). Any time I try to load an XML page on the phone with a (which according to all documentation I've seen from Cisco is valid) I get a CMXML parse error.

Anyone else experienced problems with SoftKeyItem not working at all?

Thanks.

-- James

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jlamanna
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