I have a user saying that he cannot hear his own voice in the handset when he talks on his Cisco 7940G IP phone. First off, is there a term for that particular sound -- the sound of your own voice in the handset? It needs to be strong enough so that you know how loud you are talking. Second, what settings on the Call Manager (Cisco 2850) would affect this aspect of sound? Is this involved with the echo settings? (We have tweaked those extensively -- input gain, output attenuation, etc.) Is it perhaps a simple handset volume setting? (I tried, but the user says that did not fix the problem.)
Hearing Own Voice in Handset on IP Phone
Jun 26, 2006
3 Replies
Its called "sidetone". I'm not a voice expert, but I think its a function of the phone, and it this case, the headset itself. If the user hears sidetone using the phone's handset, but not with the headset, than the problem is headset doesn't do it.
You may wish to investigate Using the show call active voice Command to Troubleshoot Voice Quality Issues:
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Hope this helps.
Brad Reese BradReese.Com - Cisco Network Engineer Directory
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Thanks for the info!
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