Cisco VOIP question

Nov 06, 2009 2 Replies
R

Hi there, I have some difficulties with my Cisco phones, they get disconnected and require rebooting, here is some logs, any idea how to fix this? Rob


017154: Nov 5 09:34:42.174 EST: %ILPOWER-5-IEEE_DISCONNECT: Interface Fa0/45: PD removed
017155: Nov 5 09:34:42.912 EST: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/45, changed state to down
017156: Nov 5 09:34:43.910 EST: %LINK-3-UPDOWN: Interface FastEthernet0/45, changed state to down
017157: Nov 5 09:34:43.910 EST: %SWITCH_QOS_TB-5-TRUST_DEVICE_LOST: cisco-phone no longer detected on port Fa0/45, port set to untrusted.
017158: Nov 5 09:51:11.994 EST: %ILPOWER-7-DETECT: Interface Fa0/45: Power Device detected: IEEE PD
017159: Nov 5 09:51:11.994 EST: %ILPOWER-5-POWER_GRANTED: Interface Fa0/45: Power granted
017160: Nov 5 09:51:16.054 EST: %LINK-3-UPDOWN: Interface FastEthernet0/45, changed state to up
017161: Nov 5 09:51:17.061 EST: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/45, changed state to up
017162: Nov 5 09:51:29.920 EST: %SWITCH_QOS_TB-5-TRUST_DEVICE_DETECTED: cisco-phone detected on port Fa0/45, port trust enabled.

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B

I seem to recall that if a phone loses contact with the Call Manager (or other SCCP provider) it reboots itself and continues to reboot itself until communications is re-established.

If the phone is just wandering off into space and recovers when powered on and off I would check the phone firmware version first. Also maybe switch software too. Maybe search for on-line power related bugs?

I guess your log above represents -

Nov 5 09:34:42.174 -- Phone mysteriously goes off

Nov 5 09:51:11.994 -- Phone manually disconnected from switch and reconnected.

I assume that the phones do not have a seperate PSU?

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R

I seem to recall that if a phone loses contact with the Call Manager (or other SCCP provider) it reboots itself and continues to reboot itself until communications is re-established.

If the phone is just wandering off into space and recovers when powered on and off I would check the phone firmware version first. Also maybe switch software too. Maybe search for on-line power related bugs?

I guess your log above represents -

Nov 5 09:34:42.174 -- Phone mysteriously goes off

Nov 5 09:51:11.994 -- Phone manually disconnected from switch and reconnected.

I assume that the phones do not have a seperate PSU?

No they dont have a separate PSU, they connected to a cisco VOIP switch. all phones receive updates as soon as you connect them to the switch, so I am not sure what else to do regarding updates?

Any other thoughts? Rob

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