Has anyone already created a report that breaks down agents' not ready time into reason codes?
I am struggling with creating my own stored procedure from sp_agent_state_interval to do this.
Scott Emick Software Engineer Fox International
Has anyone already created a report that breaks down agents' not ready time into reason codes?
I am struggling with creating my own stored procedure from sp_agent_state_interval to do this.
Scott Emick Software Engineer Fox International
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