Hi all, apologies if this is the wrong group.
I have a cisco.com account, and access as a 'service contract owner'.
I now have been given a PICA number etc, but cannot find where to add it to my profile under additional access. Do I have to set-up a new cisco.com account for this?
I have tried all the menus and cannot find any help on this, beyond what the site has told me.
Does anyone have any wise words?
Regards
James
Yes PICA is separate to cisco.com (formerly CCO) and service contract (Smartnet) accounts.
Yet another username and password to remember I'm afraid. Though now you have a PICA that's probably the one you'll use online most for software downloads, the service contract/Smartnet account will most likely only be used for hardware help.
Aubrey
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