Hello,
I have been having an issue with extremely slow web browsing for the past couple weeks. I have contacted Charter's tech support a number of times without any success. Initially they suggested that I may have spyware but I assured them that I do not have spyware. I run Windows Defender, Ad-aware, and spy-bot. None of which report any issues. I have also connected a differenct PC to my cable modem and had the same issue. I really don't think this is a PC issue. The strange thing is that when I run a speed test it checks out fine. It's just browsing that is verrrrry slow, especially if there ar graphics on the page. I tried swapping the cable modem and had the same result. I also tried manually entering DNS addresses in order to bypass Charters DNS servers and this did not work either. I'm not sure where to go from here. This is extremely frustrating as Charter is the only "high-speed" Internet provider in my area. Any ideas? Thanks for the help!!
Raul