Strategy voice mail - any way to Loop prompt?

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I have a Toshiba CTX 100 with a Strategy voice mail.
My installer does not know how to set up the voice mail to repeat the
message if the user does not respond.
For example: box number '991' says
Please choose from the following options
For this and this press 1
For that and that press 2

If the user does not enter anything then the system says:
"If you would like to speak to the operator say yes now". At his
point its to late for the user to input anything. Same is for the other
mail boxes.
I would've wanted it to repeat the message again.

The only thing he can do is set the time the system will wait for user
response and which box it should play next if there is no response. But
I would want the same box to repeat the message if the user don't
respond. Is there no setting to set up a loop with out having to record
the same message in two different mail boxes?



Re: Strategy voice mail - any way to Loop prompt?


yoelgold@yahoo.com wrote:
Quoted text here. Click to load it

Two ways - different results

#1) In Groups/chains where you enter the 'DONE' mailbox number put in
991.  The danger is that if you are getting good disconnect you could
end up with your ports locked up stuck in a permanent loop.

#2)  Set the done chain to go to another mailbox...say 989.  Set up 989
EXACTLY the same as 991, except the done chain.  Put that to wherever
you currently have it routing to in 991.  Record the exact same message
in 989 as 991.  The message will then play twice before going to another
destination.

Take care,
Rich

God bless the USA

--
Some people are like slinkies; not really good for anything,
  but they still bring a smile to your face when you push them
  down a flight of stairs.

                                                 --Glenn Beck


Re: Strategy voice mail - any way to Loop prompt?



Rich Piehl wrote:
Quoted text here. Click to load it

will option 2 limit the loop to Two? is there a way to make it infinite

thanks



Re: Strategy voice mail - any way to Loop prompt?


yoelgold@yahoo.com wrote:

Quoted text here. Click to load it
Yes, only twice.

Any time you don't give a Strategy an automatic path out of the loop you
run the risk of having the ports lock up if a caller hangs up without
dialing out of the greeting.

Take care,
Rich

God bless the USA

--
Some people are like slinkies; not really good for anything,
  but they still bring a smile to your face when you push them
  down a flight of stairs.

                                                 --Glenn Beck




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