CenturyLink Outage Disrupts 911 Services So Company Tweets: Drive to Fire Station for Help...

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Seriously, what were they thinking?

By Minda Zetlin

What would you do if a failure by your company disrupted the lives of
millions of people, and put millions more into potential danger by
disabling emergency response systems? I'm guessing your first response
wouldn't be to publicly say how wonderful your company is. Unless you
were CenturyLink. The seventh largest telecom provider in the U.S. has
done little more than brag since its more-than-24-hour-long outage
began early Thursday morning.

The outage had real consequences. It spread right across the country,
from New York to California. It knocked out 911 services in at least
five states, Arizona, Washington, Idaho, Missouri, and
Massachusetts. In Boston, a man whose house was on fire was unable to
phone for help, and wound up pulling an old-fashioned 1852-era fire
alarm on his street. Fortunately, that system was still operational
and it sent a Morse code signal to the local fire department, which
arrived and put out the fire.


Bill Horne
(Remove QRM from my email address to write to me directly)

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