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November 16, 2005, 3:33 am
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I recently purchased an SMC8013WG. I have it hooked up via Comcast and
I have a motorola WR850G wireless router connected to the WAN port on
big grin This modem has the wireless function disabled (no card
installed). I am surfing the. net with this setup and it works fine.
However, comcast seems to have trouble with it on their end. They
cannot (or maybe will not) set up a user name and password for an
email account. :angry: I have spent days on the phone with them to
no avail.:mad: :puke: I am disgusted. They say the problem is with
the modems firmware (which is the latest according to SMC), something
about a bad MAC address. I have accessed the web interface for the
modems settings and given them all of the info including the WAN IP
address they asked for. All I want to do is get my email account set
up. I am paying for another dialup just to keep my email account
active until they make this work. :angry:
I know there have been problems with this modem for comcast in CA but
I need to know if anyone is using this modem in CA with Comcast as an
ISP and has overcome a similar problem??
In the mean time they are willing to let me keep surfing the net for
free. :smirk: :lol:
This modem has an integrated router that is currently not supported by
Comcast. While Comcast will support this modem's connectivity to the
Internet, please direct any issues with the router or wireless Internet
functionality to the vendor.
It is possible that what you are writing is correct, but I seriously
doubt the veracity of your story. I have dealt with Comcast on modem
issues and they either will gladly provision the modem or will not
provision the modem for very good reasons. One reason for not
provisioning the modem is that it is registered to an account that has
billing issues. I suspect you know that this is the problem.
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