cable modem trouble
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Posted by on March 11, 2005, 11:33 am
Please log in for more thread options I'm using earthlink via rr/tw cable and using their oem cable modem all is fine. I decided to buy (not from earthlink) a spare Motorola SB5100 cable modem and after I power up, the power light blinks while the others stay on. I called their tech support and the guy said it was a faulty modem but he didn't sound too convincing so I wonder if anyone here knows? Would calling in the mac address to earthlink for the spare modem affect the connection ? I tried to power off / on everything but so far no luck. The reset button seems to do nothing tho I can power off/on regardless. When I hook everything back to the earthlink modem everything works again as normal. Any ideas ?? | ||||||||||||||||||||||||||||
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Posted by Art Jackson on March 11, 2005, 6:33 pm
Please log in for more thread options jim greene wrote: According to the SB5100 Manual, a flashing Power light indicates that Startup Diagnostics are taking place. Can you talk to the modem to see what is going on? http://192.168.100.1/ will get you to the configuration screens if it is working and you have the ethernet cable hooked up. You can download a manual from Motorola at this site. http://broadband.motorola.com/consumers/support/default.asp?supportSection=CableModems -- Art Jackson W4TOY Owensboro, KY USA Life is God's open book test. In order to pass, you must open His book to find the answers. | ||||||||||||||||||||||||||||
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Posted by on March 11, 2005, 1:08 pm
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wrote: >jim greene wrote:
>> I'm using earthlink via rr/tw cable and using their oem cable modem
>> all is fine. I decided to buy (not from earthlink) a spare Motorola >> SB5100 cable modem and after I power up, the power light blinks while >> the others stay on. I called their tech support and the guy said it >> was a faulty modem but he didn't sound too convincing so I wonder if >> anyone here knows? Would calling in the mac address to earthlink for >> the spare modem affect the connection ? I tried to power off / on >> everything but so far no luck. The reset button seems to do nothing >> tho I can power off/on regardless. When I hook everything back to the >> earthlink modem everything works again as normal. >> >> Any ideas ?? >
>According to the SB5100 Manual, a flashing Power light indicates that >Startup Diagnostics are taking place. Can you talk to the modem to see >what is going on? http://192.168.100.1/ will get you to the >configuration screens if it is working and you have the ethernet cable >hooked up. You can download a manual from Motorola at this site. >http://broadband.motorola.com/consumers/support/default.asp?supportSection=CableModems My mistake is I didn't learn enough before buying the new cable modem and I might have a faulty cable modem besides. Long story here but bottom line is thank you Art for your help. | ||||||||||||||||||||||||||||
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Posted by Art Jackson on March 11, 2005, 6:45 pm
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jim greene wrote: > I'm using earthlink via rr/tw cable and using their oem cable modem
In Addition, I just looked at the Troubleshooting guide at
> all is fine. I decided to buy (not from earthlink) a spare Motorola > SB5100 cable modem and after I power up, the power light blinks while > the others stay on. I called their tech support and the guy said it > was a faulty modem but he didn't sound too convincing so I wonder if > anyone here knows? Would calling in the mac address to earthlink for > the spare modem affect the connection ? I tried to power off / on > everything but so far no luck. The reset button seems to do nothing > tho I can power off/on regardless. When I hook everything back to the > earthlink modem everything works again as normal. > > Any ideas ?? http://broadband.motorola.com/consumers/products/SB5100/downloads/SB5100_LED_Troubleshooting.pdf and it indicates that if the other lights are on, and the power light is flashing, that the Network Access is Off. I'd suggest you call Earthlink support and tell them what is going on, and maybe they can suggest what to do, to get the spare modem connected. It may be a simple matter of just giving them the mac address and letting them add it to your configuration record. Good luck. -- Art Jackson W4TOY Owensboro, KY USA Life is God's open book test. In order to pass, you must open His book to find the answers. | ||||||||||||||||||||||||||||
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Posted by on March 11, 2005, 2:46 pm
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wrote: >jim greene wrote:
>> I'm using earthlink via rr/tw cable and using their oem cable modem
>> all is fine. I decided to buy (not from earthlink) a spare Motorola >> SB5100 cable modem and after I power up, the power light blinks while >> the others stay on. I called their tech support and the guy said it >> was a faulty modem but he didn't sound too convincing so I wonder if >> anyone here knows? Would calling in the mac address to earthlink for >> the spare modem affect the connection ? I tried to power off / on >> everything but so far no luck. The reset button seems to do nothing >> tho I can power off/on regardless. When I hook everything back to the >> earthlink modem everything works again as normal. >> >> Any ideas ?? >In Addition, I just looked at the Troubleshooting guide at
>http://broadband.motorola.com/consumers/products/SB5100/downloads/SB5100_LED_Troubleshooting.pdf >and it indicates that if the other lights are on, and the power light is >flashing, that the Network Access is Off. I'd suggest you call Earthlink >support and tell them what is going on, and maybe they can suggest what >to do, to get the spare modem connected. It may be a simple matter of >just giving them the mac address and letting them add it to your >configuration record. Good luck. Exactly Art. I edited my last message to you to keep it brief but my unedited message mentioned that I did call Earthlink per instructions on the new cable modem box (Motorola) and they will only allow one mac address at a time in their system unless I pay more per month. And then it takes 2-3 days to register it to get it to work. So I can't just swap out modems unless I call them and wait. Aside from this, within your last link provided, it looks like I might have a faulty modem (can't tell for sure because I didn't want to swap mac addresses with Earthlink) but the Motorola info said faulty modem and when I called Motorola (before I called Earthlink) they said it was faulty too. I'm not convinced it is because I think the mac address not being registered with Earthlink has more to do with the blinking power light because when it first boots up, the power light stays lit till the send(??) light comes on solid and then the power light begins to blink steady. So my dilemna is to go with a hunch or what I read and told by Motorola but I think I'll send it back but not sure if I want to exchange it or not. My guess right now is just to send it back but I'll think this out a bit more. Your advice is good. Thanks again Art. | ||||||||||||||||||||||||||||
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> all is fine. I decided to buy (not from earthlink) a spare Motorola
> SB5100 cable modem and after I power up, the power light blinks while
> the others stay on. I called their tech support and the guy said it
> was a faulty modem but he didn't sound too convincing so I wonder if
> anyone here knows? Would calling in the mac address to earthlink for
> the spare modem affect the connection ? I tried to power off / on
> everything but so far no luck. The reset button seems to do nothing
> tho I can power off/on regardless. When I hook everything back to the
> earthlink modem everything works again as normal.
>
> Any ideas ??