Washington newspaper editorial advocates stiff fines for Centurylink [telecom]

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Levy full fine for CenturyLink's 911 failure

By The (Everett, Washington) Herald Editorial Board

Among the 6,600 missed calls to 911 that occurred in Washington and five other states during a six-hour period in April 2014, were those of an Everett woman who repeatedly called for help as an intruder menaced her and her young children in their home.

Alicia Cappola, in an interview with HuffPostLive following the outage, said she heard a banging at her front door at 1:45 a.m. and saw a man demanding to be let in. Cappola made repeated calls to 911 but each time heard only a busy signal. When the man then attempted to come in through an unlocked window, Cappola grabbed a kitchen knife and confronted the intruder, who soon left.