Days-of-future-past department:
Verizon deployed a new tool to serve residential and small business customers who need repairs for their wireline voice, data or video services. This new tool is a virtual assistant, video chat app, and self-service portal that enables technicians to assist customers without entering residences or premises. Thousands of technicians are using the tool and resolved 90 percent of repair requests when the tool has been used. Verizon technicians dispatched in response to customer repair requests will continue to do outside repairs that may be needed.
For inside repairs, customers can use the virtual assistant tool, which serves as a stand-in for the technician's physical presence ...
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