Thor Lancelot Sim>> *If* Vonage were willing to pay the same fees other local exchange
>> carriers pay for 911 connectivity *in each LATA*, *then* Vonage could
>> route 911 calls correctly. Avoiding this *cost* has been a major
>> competitive win for Vonage all along and it is hard to not see it as
>> a major reason, if not _the_ reason, why Vonage has fought state
>> regulation as a local exchange carrier: by avoiding regulatory mandates
>> like 911 service standards Vonage avoids the cost of compliance.
> Excellent points.
> The states in my area allow a 911 fee to be tacked on to phone
> bills. The money goes to the run the 911 call centers.
It's not just that. To actually do the interconnection, Vonage would need to build some infrastructure: they'd need trunks into every LATA in which they offered 911. A responsible telco would, it seems to me, see this as an unavoidable part of the cost of offering a service for emergencies reachable by dialing 9-1-1, because you basically can't give callers the same user interaction they expect in an emergency if you *don't* have those trunks. Packet8 is an example of a VoIP telco that is responsible and does the right thing: they *don't* offer a service that works in an unexpected and dangerous way when the user dials 9-1-1; they *do* offer genuine 911 service -- enhanced 911, even, though I have to question whether this is desirable, because of the low quality of the location information for VoIP -- everywhere they have managed to run trunks to. They charge their users separately for this service; we can argue about whether it should be a mandated service or not but it certainly seems equitable to charge for it if it is not mandated, and that's what they do.
What Vonage does is provice fake 911 service that may be adequate for many callers much of the time, but emergencies by defintion are not "many/much" situations: they are emergencies; they are exceptions. And for callers in some areas, the service is worse than inadequate, it actually makes emergencies worse, by wasting the caller's and the emergency personnel's time by sending the calls somewhere that cannot handle them at all.
Thor Lancelot Simon snipped-for-privacy@rek.tjls.com
"The inconsistency is startling, though admittedly, if consistency is to be abandoned or transcended, there is no problem." - Noam Chomsky