T wrote in
> :
> [ story about dell support woes ]
>> There ought to be some sort of vetting process for I.T. folks to get
>> past those damned support scripts.
> With Dell there is an option (at least in the Netherlands). A company
> can send one (or more) of their support people on a special Dell
> course (and pay for the privilege), after which those support people
> will have access to second-line support at Dell. Regular freshen-up
> courses are needed for new models of hardware and other changes.
> A company needs to have an awful lot of Dell hardware for this to be > interesting.
40 Dell servers, 70 Dell desktops and laptops. I love the part about "pay for the privelege". Yeah, right. I could probably do Dell support without even looking at the script. I've had it used on me so many times in the past that I could repeat it verbatim.