In Telecom Digest V24 #183 Ed, replying to his own post stated:
Problem is, Customer Service (one phone number) does not seem to have > a good line of communication with the other department, Domestic > Collections (another phone number). I could be wrong but it appears > to me that Customer Service and Domestic Collections are not even > in the same country. I'm assuming poor communications here because > talking to one department does not seem to affect the actions of the > other department (in my case)."
In my 26 years working in communications one of truths I have learned Communications Companies can be great a providing communications to others but suck at communicating with themselves. I have seen it in my employers as well as the many communications companies I have to work with as both, a customer and supplier.
Do hope your saga has ended.