Re: Lingo (Primus Telecommunications) Horror Story

In Telecom Digest V24 #183 Ed, replying to his own post stated:

Problem is, Customer Service (one phone number) does not seem to have > a good line of communication with the other department, Domestic > Collections (another phone number). I could be wrong but it appears > to me that Customer Service and Domestic Collections are not even > in the same country. I'm assuming poor communications here because > talking to one department does not seem to affect the actions of the > other department (in my case)."


In my 26 years working in communications one of truths I have learned Communications Companies can be great a providing communications to others but suck at communicating with themselves. I have seen it in my employers as well as the many communications companies I have to work with as both, a customer and supplier.

Do hope your saga has ended.

Chip Cryderman

Reply to
Charles Cryderman
Loading thread data ... Forums website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.