- Decide what you want to do for long distance. When QWEST did this, I switched to using a calling card and don't have a long distance carrier. I programmed my handsets with the 1-800 number so its not too much hassle. Esp as many calling cards will do a calling number id and not require entering the card number, if one wants. The COSTCO via MCI calling cards, when I bought one (or a friend who was a member bought it), were no surcharge, no expiry and relatively inexpensive (3cents/min within the USA), renewable by credit card over the phone. There are heaps of other and maybe cheaper cards out there.
- Write them (snail mail), saying what you said and ask for your money back.
- If after a few months, no response, look up a corporate officer's name & address and write her/him.
When I visit their website, it says that the plan I'm on (the "One
> Rate Simple" plan) now has a monthly minimum charge of $5 as of July > 1st !
> Are we required to pay these charges if we got no prior notice?