Re: E-Bay to Cut Fees, Expand Customer Support

Lisa Minter quotes Reuters:

In addition, eBay plans to shut down most of its automated email > responses within the next 90 days, so users will get a response from > a company representative.

I don't know how eBay can stop automated responses to email when they don't accept email. There are no email addresses anywhere on their site. Like many web site operators, they seem to confuse a web form with real email. But by insisting on contact only through their forms, they destroy a user's audit trail and make it considerably more difficult for a user to track an issue.

-- Dave Close, Compata, Costa Mesa CA +1 714 434 7359

"Though the people support the government, the government should not support the people." -- Grover Cleveland

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Dave Close
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