E-Bay to Cut Fees, Expand Customer Support


NEW YORK (Reuters) - Online auctioneer eBay Inc. will lower the fees
it charges to list items for sale, the company said on Sunday, as it
also announced other changes in pricing and customer service policies
in response to user feedback.
In a message posted to eBay's Web site, North America President Bill
Cobb said that, effective at midnight, eBay.com and eBay.ca will lower
the minimum insertion fees for auction-style listings and fixed price
categories, among others, from 30 cents to 25 cents.
The company says it's standing by its move to hike final value fees on
store inventory format listings, but it will credit $15.95 in May
to all sellers who operated an eBay Store in April.
In addition, eBay plans to shut down most of its automated email
responses within the next 90 days, so users will get a response from a
company representative. Automated emails will only be used to
acknowledge receipt of spam or policy violation reports, according to
Cobb's statement.
The company is also expanding telephone support to provide access to
all eBay Stores owners beginning April 1, the statement said.

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Lisa Minter
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