E-Bay to Cut Fees, Expand Customer Support

NEW YORK (Reuters) - Online auctioneer eBay Inc. will lower the fees it charges to list items for sale, the company said on Sunday, as it also announced other changes in pricing and customer service policies in response to user feedback.

In a message posted to eBay's Web site, North America President Bill Cobb said that, effective at midnight, eBay.com and eBay.ca will lower the minimum insertion fees for auction-style listings and fixed price categories, among others, from 30 cents to 25 cents.

The company says it's standing by its move to hike final value fees on store inventory format listings, but it will credit $15.95 in May to all sellers who operated an eBay Store in April.

In addition, eBay plans to shut down most of its automated email responses within the next 90 days, so users will get a response from a company representative. Automated emails will only be used to acknowledge receipt of spam or policy violation reports, according to Cobb's statement.

The company is also expanding telephone support to provide access to all eBay Stores owners beginning April 1, the statement said. NOTE: For more telecom/internet/networking/computer news from the daily media, check out our feature 'Telecom Digest Extra' each day at

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