I went to the same company-owned store I bought my Sanyo 7400 from a
> couple of months ago, starting a new two-year contract. The earpiece
> got progressively worse in sound-quality, as for me to hardly
> understand the conversation. I asked for a replacement or repair.
> After they looked at it, they said no, as there was "nothing wrong
> with the phone." There sure was, with the sound quality absolutely
> terrible. While waiting for my phone, I tested other Sanyo phones in
> the store. Many sounded bad too, my mine sounded the worst. The
> phone in its present condition is worthless to me. So I call up
> Sprint directly. They said they couldn't help me. So I said fine,
> just cancel the account, refund the purchase price for my phone after
> the $150 rebate they sent me (I offered to send the phone back to
> them), and don't charge me a $150 early termination fee, since they're
> not honoring their warranty or conditions to my contract, since I have
> a phone I can't call from and can't do a thing with. They refused,
> even after talking to two supervisors. I've been a customer of them
> for four years, but it took four years for me to suddenly figure out
> what an unethical company Sprint is. They're awful. Avoid them at > all costs!