by David Lazarus
Eric Purtell, who has been a Verizon Wireless customer for nearly a decade, had every reason to think the company was rewarding his loyalty.
A recent email told Purtell that he'd already accumulated almost
41,000 rewards points simply by using his cellphone. If he signed up for Verizon Smart Rewards, Purtell was informed, he could use those points "to plan the perfect night out" and "save big on restaurants, entertainment and other local deals."
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