By Jeff Kagan
Let me help AT&T and Verizon solve a growing problem they are wrestling with. When you are in a competitive industry, you must first focus on the customer. Happy customers let you grow and succeed. Unhappy customers are always a struggle. The problem AT&T and Verizon are dealing with comes from the fact they are not focused on the customer. Instead, they are focused on the investor, which is a real problem in a competitive industry.
As a wireless, telecom and technology industry analyst for the last three decades, I have watched and commented on their innovation, performance and how they are struggling with transformation and growth. After a disastrous move into other segments like entertainment and news with WarnerMedia, Yahoo and AOL, there is a new and growing problem which they need to resolve.