In 2007, technology was having a moment. The iPhone was introduced. Big advancements took place in cloud storage and cognitive computing. And back in 2007, the Federal Communications Commission developed a methodology to support Internet Protocol Relay Services - or IP Relay
- a technology to assist those with hearing and speech disabilities use text to communicate through the traditional phone system.
In the intervening years, there have been more iterations of the smartphone than we can count and more expansion of cloud computing and machine learning than we can quantify, but our framework for IP Relay compensation has stayed the same.