FCC refers complaints to Internet providers, and that's about it.
By Jon Brodkin
The Federal Communications Commission's extremely hands-off approach to broadband-customer complaints has alarmed a member of Congress.
US Rep. Mike Quigley (D-Ill.) wrote a letter to FCC Chairman Ajit Pai in August after learning of a Frontier customer who was forced to pay a $10-per-month rental fee for a router despite buying his own router.
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