Dump Truck caused service outage at Comcast [telecom]

Last week's Comcast outage left locals in the lurch, some consider building redundancy

By Annabella Farmer, July 27, 2022

The full economic impact of a daylong internet outage last week in Santa Fe and Los Alamos might never be known, but local businesses are still reeling from the tough day. Some are looking to create their own internet redundancies to avoid future headaches.

Xfinity customers across Santa Fe and Los Alamos lost internet for most of Wednesday last week after a dump truck pulled down lines at the intersection of Cerrillos Road and Richards Avenue. Internet service and, in some cases, phone service went down around 12:30 pm and wasn't fully restored in Santa Fe until 10 am the next day (Los Alamos regained service by 11:30 pm on July 20).

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