Quoting snipped-for-privacy@telecom-digest.org:
Message Digest
> Volume 28 : Issue 254 : "text" Format
> Sam Spade wrote:
>
> > Isn't this a case where prudent planning can go a long way? I'm
> > thinking in terms of calling customer service before I leave home, and
> > going over my travel plans with them. Perhaps getting a supervisor's
> > name if there is any hint of a run around? They are the folks who
> > finally do the billing.
> >
> > ***** Moderator's Note *****
> >
> > Please write up a report of your experiences and submit it here: I'm
> > very interested in seeing how you're received when you make that > > request.
>
> If you are in a state where to do so is legal, I'd suggest recording
> the call, so you'll have irrefutable proof of what they told you. >
> Dave
If you call a company that plays an automated attendant message like , "For training and quality control, this call may be recorded", does that constitute consent to record the call?
They don't say, "*we* may record this call" or "you may not record this call", they say "this call *may* be recorded." Sounds like clear consent to me!
After all, the reason I want to record my conversations with any company is to ensure quality control--i.e., that they keep their word.
Does anyone on this list know if this legal argument ever been used in any state or federal court?
-Ed