Bell Canada Cell Scam?

I know many people who bought Bell cell phones in Canada and found out months later that they were charged for browser costs of several hundred dollars that they had inadvertently accessed that and they didn't even know they possesses these features. Is this some sort of scam? None of these people say they wanted any browswer features and claim they were not informed by salespeople when they bought their phones that the feature existed and could be inadvertently accessed. Shouldn't Bell, or any cellular company, be obliged to tell consumers that this could happen? I know it is detailed in the documentation but for me this is not adequate consumer protection.

Any thoughts?

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