Alabama customers go after Centurylink with class-ascion lawsuit [telecom]

open original image

Written by Edward Gately

The latest suit was filed by Heninger Garrison Davis on behalf of Alabama customers alleging that their plans were changed or they were charged for extra services without their permission. According to the firm, CenturyLink's goal was to "meet performance and incentive programs and boost profits," but the customers paid for those practices, resulting in "heavy overcharge fees when customers tried to challenge the charges or terminate their accounts."

CenturyLink is in the process of acquiring Level 3 Communications. Michael Brandenburg, Frost & Sullivan digital transformation - connected work industry analyst, said the allegations in the suits seem to be being made against the consumer business unit of CenturyLink, "so I would not expect the class-action suits to have a material impact on the Level 3 acquisition."