A word from another devoted AT&T customer. Or not. [telecom]

Thank you for calling AT&T, where customer service is as frigid and unyielding as a January morning.

Reader Nancy Chavez responds to AT&T's profits soar as it ships jobs overseas and battles its employees:

Now I understand why there simply is no customer service on the phone. When you're disabled and can't get to an AT&T store, you have no choice but to use the customer phone service.

I unfortunately was cheated on my warranty on my smartphone because there were three separate phone appointents set up by that department for my grandson to be at my house with his phone, because there has to be another phone present.

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Bill Horne
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