If you were asked to name the first thing that comes to mind when you think about the airline industry, chances are it wouldn't be something pleasant. While airlines get us from Point A to B faster than any other mode of transportation, it's more like a necessary evil. Most of us don't dwell on the magic and convenience of modern air travel. It's the long security lines, cramped quarters once on the plane, and the occasional flight delay or cancellation that crowd our memories.
Yet, peruse the 43 different industries that the American Consumer Satisfaction Index ranked in 2014 and you'll discover that the airline industry is only the third least-liked of all. In fact, customer satisfaction with the airline sector is tied for its highest score in 16 years, likely a result of the shock and awe of optional pricing fees wearing off.