I agree even without the "long" term contract...any term contract. At least my contract states that the condition of, or paying for a working telecommunications connection is the client's responsibility...except if they are also paying for Uplink...that's my responsibility since I maintain ownership of the radios.
| > Why would you think that the client had reasonable cause to breech a | > contract, when the client changed something after the fact which causes | > the | > alarm to not function properly? Granted a reasonable alarmco will try to | > make accomodations, but think about it...I rip my phone line out of my | > house | > so the alarm can't contact the CS...that's not a valid reason to claim the | > alarmco is not servicing me and terminate the agreement. | >
| > | > Any help would be appreciated. Thanks in advance. | > | | > | Is this alarm company strictly a monitoring company or do they have | > local | > | service representation? If so, they should be able to support your | > system. | > | My advice would be to go back to them and get a bottom line answer. If | > they | > | cannot support your system, they cannot hold you to any agreement and | > then | > | find someone who can support it. Your situation needs to be addressed by | > a | > | service technician with the proper tools. Secondly, consider keeping a | > | basic, no frills regular phone line. There are to many questions about | > the | > | reliability of VOIP, when there are security issues, such as power | > outages, | > | loss of cable service, phone line configurations, modem relocation, the | > VOIP | > | provider periodically downloading new formats and possibly even not | > being | > | able to connect to the real "911" emergeny service. When you loose | > cable, | > | you will loose telephone, but what the heck, you have a cell so it isn't | > a | > | big deal, right? Well, you have lost your security, possibly fire, if | > you | > | have smokes attached and medical if there is an elderly person that | > might | > | need it. Cable is the last to get back on line in any kind of diaster. | > Read | > | your agreement with the provider and notice all of what they are
| > | responsible for, including your security requirements. All I can | > invision, | > | when these things pop up, is a bunch of guys sitting around with some | > new | > | found technology and all of a sudden six new companys are formed and no | > one | > | has considered any of the down sides prior to offering it to the public. | > I | > | have yet to see this marketed properly, but they sure spent some money | > on | > | the small printed disclaimers to protect themselves against all that | > isn't | > | said upfront in their advertising ie: loss of commuication or emergency | > | service. Keep a land line. | > | | > | | > | | > | | >