We have an option 11, w/ Symposium, and webclient. Abandoning calls is not an option.. we currently have calls routed to an MCR key on 32 sets if a call sits in the que for >6 rings. several sets with the MCR button ring and someone in not ready has to answer that call.
Is there a way to acheive this same objective, yet continue to capture stats from the calls that go to the MCR key. (AHT, etc)
Thanks for your help...