My Call Pilot 4 & Message Forwarding rule

Has anyone had any experience with MyCall Pilot and the message forwarding rule, we've got it setup and working so that a user can have their voice mail forwarded to their email inbox (non CallPilot). However when they reply from their inbox and attempt to send a message back to the voice mail (either a vbk/voice attachment or text) they get the following error:

----The following address had delivery problems---- "PERCH, ANDY"

----Transcript of session follows---- Your message could not be delivered Feature not at Destination

Has anyone else been successful sending message from email to the call pilot voice mail addresses if so what settings were required to get it working?

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