CallPilot Connectivity Issues

Apr 16, 2007 1 Replies

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Hello,

One of my tech this weekend ran the April MS updates and rebooted our CallPilot server. After the server was rebooted the CallPilot client can no longer connect to the CallPilot server. The CallPilot client log shows the following when it trying to connect:

13:14:08:976 - CBaseServer::PingViaICMP pinging server...
13:14:08:986 - CIMAPServer::DoProtocolLogon opening IMAP connection
13:14:08:996 - mm_log
13:14:09:006 - mm_notify
13:14:09:016 - mm_log
13:16:11:943 - mm_log
13:16:11:953 - CIMAPServer::Logon IMAP connection failed
13:16:11:963 - nmcred: eCredCancelled
13:16:11:973 - nmcred: ref'd 1
13:16:11:983 - ServiceEntry configuring Personal Folders
13:16:12:233 - nmdcab: Opened address book, 545 records (65534 max) of size 512
13:16:13:756 - RCMSProvider::Logon
13:16:13:836 - RCMSMsgStore::SyncThread started
13:16:13:846 - CBaseServer::DoLogon credentials previously cancelled
13:16:13:856 - CIMAPServer::Logon IMAP connection failed
13:16:13:866 - nmcred: ref'd 2
13:16:14:186 - nmdcab: Opened address book, 545 records (65534 max) of size 512
13:16:14:276 - nmdcab: Opened address book, 545 records (65534 max) of size 512
13:16:14:957 - RCMSProvider::Logon
13:16:15:228 - nmdcab: Opened address book, 545 records (65534 max) of size 512
13:16:15:308 - RCMSProvider::SpoolerLogon
13:16:15:338 - CBaseServer::DoLogon credentials previously cancelled
13:16:15:348 - CSMTPServer::DoLogon SMTP connection failed
13:16:15:358 - RCMSMsgStore::NotifierThread started
13:16:15:368 - nmcred: eCredCancelled
13:16:15:378 - nmcred: ref'd 1

Nortel has not been to helpful to this point.

Thanks for any help

Hi, The Microsoft Updates that your Tech installed - were they provided by Nortel? In the past we have been discouraged from installing MS updates directly from Microsoft, but instead to wait until they are bundled and distributed by Nortel. The reason we were given is that the Version of Windows on the Call Pilot Server is a bastardised Nortel mutant, and so most updates aren't needed as the Mutant version does not have many components that a normal install would. Maybe seek Nortels advice on this and be prepared to re-install CP and restore a backup. (worst case)

" Nortel has not been to helpful to this point."

We have noticed the same, over the past 12 months or so their level of cooperation & service seems to be slipping. Makes me wonder if the money we pay them for level 2 support is worth it.......

Good Luck!

CallPilot Connectivity Issues

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