Help wanted with Zone Alarm Pro 3.0.081 - vsmon.exe taking 99% of cpu after 55 mins!!!??

Jul 22, 2004 4 Replies

Your version is VERY old and could have problems. I'd suggest upgrading to the latest version. I'm running it here and my cpu usage is only about 1% overall. They're fixing things all the time, so a later version will most likely solve your problem..

Those who are suggesting a later version of ZA could be giving you the best advise. I am running Win XP Pro on a pentium PC, with ZA 5 Pro Suite, this version also has vsmon.exe, but my CPU usage is "00" while writing this reply.

Michael

Hello,



I am running Windows XP/Intel Pentium 4/Norton AntiVirus 2002. I have Zone Alarm Pro 3.0.081. I noticed some months ago that vsmon.exe suddenly took 99% of the cpu, effectively locking up the pc and necessitating a reboot.



I found a fix for this on the Microsoft site:



"Microsoft Knowledge Base Article - 321434 On a computer that is running Microsoft Windows NT or later, use Registry Editor (Regedt32.exe). To do so, click Start, click Run, and then type regedt32. Locate HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Services\\vsmon.



NOTE: Vsmon is a service that is installed by ZoneAlarm Pro. In the right pane, double-click DependOnService. In the Edit Multi-String dialog box, you will see a list of items that might include Afd, RpcSs, and Vsdatant. Add W3SVC to the end of this list, and then click OK."



I did this and it worked for some months. However, since downloading the Microsoft XP fixes in the last few weeks, my pc is back to square one: within one hour of booting up, vsmon.exe takes 99% of the cpu.



Can anyone help me with this? Is another fix lurking out there? Or do I need to simply buy the latest ZA version and hope it doesn't have any bugs.



Notes:



1) The W3SVC change is still there.
2) I've tried setting the priority of vsmon.exe to 'low' - no change.
3) I've tried a System Recovery to a point before the problem started up again - no change.
4) I haven't backed out the Microsoft fixes.
5) I have looked at the ZA forum for a fix but their tone seems to be 'kindly buy the next ZA version."

Thanks in advance to all who post replies in this group. EB



I am not sure it is because of an OLD version. I had just upgraded to the latest version 5.0.590.043 and this 100% CPU problem start to happen and I don't have this problem before?

Hello,

Firstly my thanks to Michael, Kerodo and Ming for kindly replying.

I gave in and found a later version of ZA Pro (v 4.5) - it seems to be working fine.

Ming: I heard that v5 has many bugs. Plus you may not have done a clean uninstall of your old version of ZA. I suggest you follow the ZA instructions for completely removing your old version (using both the 'Uninstall' option and then doing a manual search/delete for any stray ZA files) before installing the new version. Also if you can avoid v5 for the moment it would be a good idea.

Regards EB

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