What is an acceptable Jitter Rate for an SLA with a service provider? MY provider is saying that they will guarantee that jitter will not go above 10 milliseconds and it will be measured in 5 minute intervals.
This is an MPLS network and we will run IP voice over this network. What amount of Jitter can cause voice communication problems? Is it 8 milliseconds?
Thank You for any responses, all responses are greatly appreciated. Have a wonderful day.
Not sure about the exact answer but found this about some carriers
Qwest SLA 2ms maximum jitter - Measured Actual for Oct 2004: 0.10ms Viterla SLA 1ms maximum jitter Axiowave SLA 0.5ms maximum jitter Verio SLA 0.5ms average, not to exceed 10ms maximum jitter more than