I am a Comcast customer in the Atlanta area. My cable modem service is down more than it's up and I'm on this ridiculous merry-go-round, where it goes down, I troubleshoot, it's not a problem on my network, I reboot the modem, problem still exists, I call Comcast, their tech makes me do everything over, blames my network for a while, then we determine it's their problem, they reset the modem, it works for a while then goes down again, I call them back, they set an appointment for a tech to visit, the tech shows up, tests everything and it's working fine, then later that day it's dead again and I start the whole process over.
Before I give up and get DSL, I am wondering if anyone has knowledge of a utility that will allow my to monitor the availability of the internet to my computer through the cable modem and log that availability to a file, so that I can PROVE to them that it's down more than it's up. I can see that they've disabled my use of SNMP, so docsdiag won't work, but I want something a little more sophisticated than a script that will run pings and log the results to a file. Ideally, something that will grab the logs from the modem itself, save them (since there appears to be no way to do that from the Surfboard management page located at http://192.168.100.1/logs.htm), and then snapshot the power levels upstream and downstream, etc. A Motorola tech told me that have something that does exactly that but are prohibited from making it available to the customers even though many of us own our own cable modems - they claim their agreements with the cable co's prevent them from empowering us to do anything that concrete to PROVE how shitty their service is, and if Motorola breaks that rule the cable co's will just switch to other modem vendors who WON'T break it.
So there you go. I'm ot a coder and a pretty lousy scripter, so if anyone can helpme find something that'll do what I need it to do, I'd really appreciate it. Peace.