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IP address in unknown range

I just bought a cable modem on e-bay from several thousand miles away and when i connected it, i got an IP address that doesn't correspond to the range i expect to get from my cable provider. normally i get an ip starting with 24, instead i get one starting with 10. It works to the extent that i can ping the gateway ip which lies in the same subnet as the obtained ip address. also, i can ping the dns server (which lies in the expected -

24.x.x.x range) but the dns server doesn't respond. any idea why this is? here's the values dhcp is giving:

ip: 10.66.135.202 subnet: 255.255.240.0 gw: 10.66.128.1 dns: 24.26.1.208

thanks for any help

Gary Roach ADB Services

Reply to
Gary Roach
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Hi Gary,

Is there a way to log into the cable modem and issue a 'reset to defaults" command or something similar? It sounds like your cable provider's DHCP server and the modem aren't talking for some reason. Also, do you know whether your provider locks on to specific MAC addresses? If so, you may need to call them to tell them you're changing modems before the new one will be allowed an ip.

--Al

Reply to
Al Puzzuoli

The 10.* IP address is in a private range, meaning you can only reach resources within your cable company's network.You can't get beyond a border router with that IP address.

Did you and your cable company provision the modem? Some companies (like Comcast) have methods where the customer can self-provision the modem. They consist of visiting a specific web page within the network. Your modem will be detected, you enter your account number, and possibly a key code of some sort, and the provisioning is automatically done. Other ISP's require you to call them to have your modem provisioned by customer service.

Reply to
Warren

DHCP RENEW WARNING - Field invalid in response 12:34:00 - 12/07/2004

15:34:01 - 12/07/2004

after i did a factory reset, the problem persists and the log is as follows:

Event Description First Time Last Time Counts No Ranging Response received - T3 time-out 15:56:02 -

12/07/2004 15:56:02 - 12/07/2004 1 TLV-11 - unrecognized OID 15:56:02 - 12/07/2004 15:56:02 - 12/07/2004 2 EVENT_COLD_START [ST25.01.06 NA_CM2_1.1_ST25_01_06_raw.img] - The Cable Modem was powered off and back on 15:56:02 - 12/07/2004 15:56:02 - 12/07/2004 1 Last Refresh: 16:01:41 - 12/07/2004

I don't know about locking into MAC addresses but i've seen people take these modems from house to house and they work.

----- Original Message ----- From: "Al Puzzuoli" Newsgroups: comp.dcom.modems.cable Sent: Tuesday, December 07, 2004 12:43 PM Subject: Re: IP address in unknown range

Reply to
Gary Roach

You must register the modem with your ISP. It will not work until you

do so.

Reply to
Kip Patterson

thanks - i talked to the isp and they won't provision the modem. guess i'm sol.

"Kip Patterson" wrote in message news:1102513509.d745a2e0dc166a0771b34e7abfa417bf@teranews...

Reply to
Gary Roach

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