I've been trying for over six months to RMA a batch of 10 Pre-N Netgear DG834N wireless routers. These came for a large UK supplier who offer a limited RMA service, and as these were first deployed, then brought back to base for testing, this warranty had expired.
This batch cannot maintain DSL synch despite firmware upgrades, so I'm assuming it was just a dud production run.
Netgear tech support ask me to register each router to get an RMA number. I point out that I'm the reseller not the end user, and then get placed in some sort of Faustian limbo where I'm assured that the matter is being escalated until a week later the support ticket expires. Again and again and again.
Are there any other resellers out there who can help me with details for corporate RMA procedures, or shall I just continue to slate Netgear for useless support until the routers that cost me over =A3100 each are given away free with cereal packets.
Even better - perhaps somebody from Netgear might read this and decide that they actually want us to continue to sell their products.
Peter Strong Managing Director Computer Angels Limited