A test of 911 calls reveals a reason for missed connections [telecom]

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By Peter DeMarco

If an Uber driver can precisely find you in a crowded downtown using
the electronic signal from your cellphone, shouldn't a 911 operator be
able to find you just as quickly in an emergency?

Yet, the 911 system failed my wife, Laura Levis, in 2016 when she
collapsed from an asthma attack on a bench outside the emergency room
of CHA Somerville Hospital. Although she told operators her location,
the 911 system erroneously put her phone hundreds of feet away. By the
time firefighters finally found her 10 minutes later, as I wrote last
fall, she had stopped breathing and never regained consciousness.


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