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- Posted on
October 7, 2008, 9:15 am
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I have a Nortel BCM PABX system running software version 3.7 build
2.4f. I would like to extract information about how many calls we
currently have waiting to be answered by our call centre from the
BCM. This is so that I can show it on a web page on our intranet
I understand that buying wallboards etc is possible but I want to just
consume this information so that I can work with it how I like. If
this means that I have to buy the licence for a wallboard then I guess
that's fine but I just need to get to the info.
I understand that the current real-time reports run as Java
applications, making one of these to capture the information would
also be possible.
Any help would be much appreciated, thanks,
Re: Extracting number of calls waiting from BCM for custom use
Do you have Reporting for Contact Center and associated licenses? On a
3.7 system it would require the Professional Contact Center rather then
the basic. My guess is if you want to pull that information from
someplace it would be the reporting server you would pull it from rather
then the BCM directly. The reporting for contact center server probably
has everything you need as far as reports and metrics to be accessed on
your intranet. There is also a soft wallboard that can be loaded on the
desktop to look at real time que metrics. If you haven't looked at the
Reporting for Contact Center server, I would look at it before trying to
do a bunch of custom stuff.
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