NEWS: New phone features 'baffle users'

John Navas · 2009-01-19T19:58:50+00:00

The complexity of modern mobile phones is leaving users frustrated and angry, research suggests. Some 61% of those interviewed in the UK and US said setting up a new handset is as challenging as moving bank accounts. Compiled by mobile firm Mformation, the survey found 85% of users reporting they were frustrated by the difficulty of getting a new phone up and working. Of the 4,000 people questioned, 95% said they would try more new services if phones were easier to set up. [MORE]