Recently, I've been experiencing dropped calls and I would like to pinpoint the cause so that I can correct the problem.
My calls are either dropped or become half-duplex (can only hear one party). My broadband provider is Comcast and I've been using the service for a year. Recently, the main cable was replaced and the service worked fine immediately after that.
I'm running a ping monitor to determine if there's a network related problem but I don't think that the ping will necessarily tell me much because I don't (yet) know the IP address that my Vonage router is talking to. A ping message is also small in comparison to the voice traffic - so it is probably a poor measure of sustained throughput.
My configuration is a Motorola Surfboard SB5100? modem connected to a Linksys RT31P2 router. My home network is downstream from the RT31P2 router and there is usually minimal traffic there.
Other things I have checked:
The cable modem has good signal strength. Data traffic seems ok - web browsing, etc. Ping monitor doesn't show anything obvious when pinging google.com
I may use ethereal to determine the IP address that the router is talking to and run my ping test to there.
Any help or suggestions are welcome.
Chris cjtwantstoknow