We've often observed that Verizon, while offering terrific service and coverage overall, does things that make it seem like it thinks very little of its customers' intelligence. Ars Technica has noticed that Verizon is once again behaving in a way that makes it seem that the carrier thinks its own customers are just not all that bright.
Ars finds that Verizon has started asking its customers to send it their own billing passwords over Twitter's direct messaging system, which blatantly contradicts the carrier's own advice to users that they never give out these passwords to anyone. This is particularly bad, writes Ars, because Verizon isn't actually explaining to customers that their billing password is different from the password that they use to log into their main accounts, which means that customers who decide to respond to Verizon's request could end up sending two different passwords over Twitter DM.