It seems that wireline phone service is getting phased out. What are the PUC-regulated options among the replacements? AFAIK, Internet service is not considered a utility and isn't subject to any regulation, state or federal. If telephone voice service is added to a more modern connection scheme (wireless or fiber, for example) is any part of the bundle under PUC regulation? I'm in California, if that matters.
Thanks for reading,
bob prohaska
Anything that claims to be "telephone voice service" is subject to all the PUC regulations that pertain to 911 access for emergency services (medical, fire, police). For connection at a fixed (non-mobile) location, this means that the customer must provide, and the carrier must maintain and forward to the (E)911 service, the physical address of the endpoint.
The carrier must pay the monthly fee (tax) for (E)911 service; many carriers add this as a line item on the customer's bill.
Are such services subject to PUC supervision for issues related to money, such as monthly rates, billing practices and error resolution?
Thanks for writing,
bob prohaska
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